Privacy Policy

Pure Haven Luxury Hotel is committed to protecting the privacy and security of our customers' personal information. This Customer Privacy Policy outlines how we collect, use, disclose, and protect your personal data. This policy applies to all guests, visitors, and users of our hotel services, website, and mobile applications. Personal Data We Collect 1. Guest Information: Name, email, phone number, address, date of birth, nationality, and payment details. 2. Reservation Details: Dates, room type, special requests, and accommodation preferences. 3. Online Interactions: Website browsing history, cookie data, IP address, and social media engagements. 4. Payment Information: Credit/debit card details, expiration dates, and billing addresses. 5. Loyalty Program Data: Membership details, stay history, and rewards redemption. How We Collect Personal Data 1. Directly from you (e.g., reservations, check-in, website forms). 2. Through our website, mobile app, or social media channels. 3. From third-party booking platforms, travel agencies, or partners. 4. Using cookies, web beacons, and other tracking technologies. Purposes of Data Collection 1. Reservation Management: Processing bookings, payments, and communicating with guests. 2. Customer Service: Responding to inquiries, resolving issues, and providing support. 3. Marketing: Sending promotional offers, newsletters, and personalized communications (with opt-out options). 4. Improving Services: Analyzing guest preferences, enhancing hotel experiences, and market research. 5. Legal Compliance: Meeting regulatory requirements, tax laws, and security standards. Data Sharing 1. Authorized Personnel: Hotel staff, management, and authorized third-party service providers. 2. Third-Party Service Providers: Payment processors, booking platforms, and travel partners. 3. Law Enforcement: Compliance with legal obligations, court orders, or government requests. 4. Business Partners: Shared marketing initiatives, loyalty programs, or co-branded services. Data Protection 1. Secure Servers: Encrypted data storage and transmission. 2. Access Controls: Restricted personnel access and secure authentication. 3. Data Retention: Personal data stored only for necessary periods. 4. Incident Response: Procedures for data breaches and unauthorized access. Your Rights 1. Access: Request personal data copies. 2. Correction: Update inaccurate information. 3. Deletion: Remove personal data (subject to legal exceptions). 4. Opt-Out: Unsubscribe from marketing communications. 5. Complaints: Submit concerns to our Data Protection Officer. Contact For privacy-related concerns or requests, email mailto:[email protected] or contact: Data Protection Officer Pure Haven Luxury Hotel Bonifacio Global City, Taguig Metro Manila, Philippines 09052325856 #Updates This Customer Privacy Policy may be revised periodically. Changes will be posted on our website. Governing Law This Customer Privacy Policy is governed by and construed in accordance with Metro Manila, Philippines laws. Acceptance By using our services, you acknowledge reading, understanding, and accepting this Customer Privacy Policy. Last Updated: 12/20/2024